The Client: The recipient of the service and named person on the booking confirmation
The Make-up Artist: Megan Smith (Megan Rose Make-up Artistry)
The Agreement: The contract between the client and the make-up artist for the agreed fee
The Fee: The amount payable by the client to the make-up artist for the services provided in the agreement
The Event: The date whereby the event takes place (i.e. wedding)
The Party: Members of the bridal party (i.e. bridesmaids)
1. Booking the Event
The booking of the event is only secured once the client has paid a non-refundable and non-transferable deposit to the make-up artist. Arranging a trial with the make-up artist does not secure the booking of the event.
Trials are a good way for the Make-up Artist to understand exactly what it is the client wants from the make-up application whether that be a certain theme, style, colour scheme etc.
Trials are optional but are recommended to the client and the party. Whilst the Make-up Artist will work with the client to achieve the desired look, if the client chooses not to book a trial with the make-up artist before the event, then the make-up artist cannot accept responsibility if a desired look, theme or style does not meet expectations on the event day and a refund will not be offered or given.
A non-refundable and non-transferable deposit is required to book a trial.
Trials are to be held at the client’s place of residence or at a preferred venue. It is preferable that all trials are held on the same day and at the same place.
One weeks’ notice must be given before the date of the trial if the client wishes to cancel, amend or reschedule an appointment.
An immediate payment of a non-refundable and non-transferable deposit is required before the date of the event is secured. Any deposit paid will be deducted from the final fee. A deposit (as determined by the Make-up Artist) is required to secure the event date and time. Deposits are not an upfront payment for trials.
Deposits are payable via bank transfer or PayPal
If the client wishes to pay through PayPal a £2.50 service charge will be incurred.
Cheques will not be accepted.
Any outstanding monies of the final fee is due to be paid two weeks before the event date. If no payment of the final balance is received by the make-up artist two weeks before the event by the clients chosen payment method, then the make-up artist reserves the right to cancel all services being provided for the event and all remaining fees will still be payable.
Any payments made to the Make-up Artist must be from the client (the named person on the booking confirmation) to avoid confusion.
The Make-up Artist does not allow the remaining balance to be paid off by anyone other than the client themselves.
The Make-up Artist asks that the client does not deposit any money into the Make-up Artists account or PayPal without giving prior notice.
5. Changes to the booking
All correspondence regarding the booking, whether it is general enquiries, changes or cancellations must be from the client only.
If the client wishes to change the booking by adding or deducting members of the party, then the make-up artist requires prior notice and payment due at the specified time.
Changes to the client’s original booking can only be accepted if sufficient notice has been given. The client is required to give two weeks’ notice regarding changes to the booking before the event date.
If the client fails to give enough notice regarding services to members of the party that are no longer required, then the original booking fee will still be charged even if not all services outlined on the original booking form are required. This is non-negotiable.
If the client wishes to add members to the party on the day of the event without warning, it is solely at the make-up artist’s discretion as to whether there is enough time or resources to accept an extra member of the party.
6. Cancellation Policy
In the unfortunate circumstances that the client may wish to cancel the full booking completely, the make-up artist requires two full weeks’ notice.
If a minimum of two weeks’ notice is not given before the date of the event in circumstances where the entire booking is cancelled, then the remaining balance of the fee will still be payable. Deposits are non-refundable. Should no payment of the remaining balance be received then the make-up artist will proceed with legal action to recover losses.
7. Cancellations by the Make-up Artist
In the unlikely event that the make-up artist cannot attend the event due to unforeseen, unfortunate events or circumstances out of their control (i.e. illness, family emergency/bereavement) any payments made, including the deposit, will be refunded. Trial expenses will not be refunded.
The make-up artist will work with the client to find an alternative professional make-up artist to cater for your requirements (if circumstances allow) however; any such booking will remain solely the responsibility of the client.
In the event of extreme weather conditions where the ‘Met Office’ has issued an ‘Amber/Red’ warning, and/or it is dangerous for the make-up artist to travel, the make-up artist reserves the right to cancel the booking. The make-up artist will refund the any payments made, including the deposit as a gesture of goodwill.
8. Client Lateness Policy
When the client books a make-up appointment with the Make-up Artist, as well as booking for the make-up application, they are also booking an allotted time. The client is expected to attend their appointment on time at the agreed start time.
If the client is 15 to 20 minutes late to their appointment it is at the Make-up Artists discretion as to whether there will be enough time left to complete the service. This may result in the appointment being cancelled depending on the Make-up Artist’s schedule.
If the client is 25 to 40 minutes late to their appointment, the appointment will be cancelled, and the full fee will still be payable to the Make-up Artist.
If the client is a “no show” and does not attend the appointment at all, the appointment will be cancelled and the fee will still be payable to the Make-up Artist in full.
9. Make-up Artist Lateness Policy
In the unlikely event that the make-up artist is late, these are the steps that will be taken.
If the Make-up artist is late to the appointment by 15 to 20 minutes due to uncontrollable circumstances, the make-up artist will assess the remaining time slot as to whether there is sufficient time left to complete the service. This may result in the appointment being cancelled, however if the client’s and Make-up Artists schedule allows it, the appointment will go ahead as planned.
If the Make-up Artist is late by 30 to 40 minutes due to uncontrollable circumstances the appointment(s) will be cancelled, and a full refund given as a gesture of goodwill.
10. Make-up Artist Lateness caused by the Client
If the Make-up Artist becomes late to an appointment by 15 to 20 minutes through fault of the client, the make-up artist will assess the remaining time slot as to whether there is sufficient time left to complete the service. This may result in the appointment being cancelled depending on the Make-up Artist’s schedule.
If the Make-up Artist is late to an appointment by 25 to 40 minutes through fault of the client, the appointment(s) will be cancelled, and no refund/compensation will be offered or given.
Examples of client faults that may lead to the Make-up Artist being late to an appointment are –
· Giving an incorrect venue/residence address
· Giving an incorrect event date/time.
· Giving an incorrect hotel room number
· Not making the Make-up Artist aware of parking restrictions or parking fees
- Or any other incorrect information that may hinder the Make-up Artist’s journey to the client or ability to carry out the service.
It is the responsibility of the client to provide the Make-up Artist with accurate and up to date information to avoid delays/lateness.
When booking an appointment with the Make-up Artist, the client is given an allotted time slot.
If the Make-up Artist works beyond the allotted time due to delays caused by the client or Bridal party, a fee will be incurred. (Time worked beyond the allotted time slot cuts into the Make-up Artists schedule). For every 30 minutes worked beyond the allotted time the client will be charged a £20.00 fee. This is non-negotiable.
Time worked beyond an agreed finish time (found on the confirmation document provided to the client) cuts into the Make-up Artist’s schedule and will be charged for.
Examples of client delays include –
· Being late to the appointment
· Repeated mobile phone use during application
· Repeatedly getting up and moving out of application chair
· Being unprepared for make-up application
· Other activities that hinder the Make-up Artists work
12. No Touch Policy
The client is asked not to touch or ‘go through’ any of the Make-up Artists kit or equipment for sanitary and hygiene reasons.
If the client has children present during the appointment, the client is also asked to ensure that children also do not touch/damage any equipment or products.
If the client has any animals present during the appointment, the client is also asked to ensure that the animal(s) does not touch/damage any equipment or products.
If any products or equipment become damaged/not fit for further use through actions of the client or members of the party, the client will be charged for the cost of replacing any damaged products or equipment.
13. Fuel Charges
From a DG16 postcode, the make-up artist is willing to travel up to a 15-mile radius charge free. However, any additional mileage outside of the 15-mile limit will incur a fuel charge. This includes the return journey. Fuel charges will be calculated at £0.50 for every mile travelled over the 15-mile limit, including the return journey.
The client and members of the party must inform the Make-up Artist of any allergies and/or skin conditions they may have prior to make-up application. This includes contagious conditions.
Sufficient notice must be given regarding allergies and skin conditions.
Allergies and/or skin conditions must be stated from the beginning of the booking process or at least two months in advance to allow time for the Make-up Artist to accommodate that individual(s) where possible.
If the Make-up Artist cannot work around the allergy and/or skin condition, the appointment for that individual(s) will be cancelled.
It is not acceptable to reveal on the day of the event to the Make-up Artist that the client or any party members have allergies and/or any skin conditions.
Examples of Skin Conditions that the Make-up Artist must be made aware of –
· Scabies – Infectious
· Acne Vulgaris – Bacterial
· Impetigo – Infectious
· Rosacea – Bacterial
· Conjunctivitis – Bacterial
· Styes – Bacterial
· Facial Boils – Bacterial
· Eczema – Congenital
· Dermatitis – Bacterial
· Psoriasis – Congenital
· Folliculitis – Bacterial
· Blepharitis – Bacterial
· Warts – Viral, Infectious
· Herpes Simplex – (Cold sores) Viral, Infectious
· Herpes Zoster (Shingles) – Viral, Infectious
· Tinea Corporis – (Ringworm) Fungal, Infectious
· Urticaria – General Rash (Nettle Rash, hives, red rash)
· Or any other infectious, bacterial, viral or fungal condition
If the service recipient has an infectious/bacterial/fungal/viral skin condition, the Make-up Artist will not be able to provide a make-up service.
The Make-up Artist will also not be able to provide a make-up service if the recipient has any open cuts, abrasions, severe facial bruising or burns. The Make-up Artist will also need to be aware of any recent surgeries carried out on the eye/facial area or of any recently broken facial bones. (Any and all information given to the Make-up Artist regarding these matters is done so in strict confidence and is kept confidential)
15. Suitable Work Environment
The client must ensure that the Make-up Artist will be working in a suitable and safe environment to carry out services. A suitable work environment would include –
· Space for the Make-up Artists equipment and products
· A chair of suitable height (waist height) to avoid causing the Make-up Artist bending over/crouching to face level.
· Adequate natural lighting
· Plug points for equipment (if needed)
· A clean and hygienic, safe work space
Examples of an unsuitable work environment include –
· No space for the Make-up Artists kit, products or equipment
· An unsuitable chair
· No suitable natural lighting or a room solely lit with artificial light
· No plug points
· An unhygienic/unclean space
· An unsafe environment/exposed to weather
· An outdoor shed/shack/uninsulated wooden holiday cabin etc
**The Make-up Artist does not set up or attend appointments in a client’s bathroom or hotel room bathroom**
If the client gives notice to the Make-up Artist that their venue or residence does not have adequate lighting, the Make-up Artist will bring a studio ring light to create suitable lighting with permission of the client.
If the work environment is deemed unsuitable by the Make-up Artist, the appointment(s) will be cancelled, and no refund given.
16. Client Obligations
These are obligations that the client must follow for a booking with the Make-up Artist to ensure a pleasant service/experience and to avoid delays/lateness.
· The client and members of the party must be on time to their appointments
· The client must have given accurate/correct information regarding venues/residence addresses, traffic delays and parking restrictions/fees.
· The client must have given accurate/correct contact information
· The client and member of the party must have informed the Make-up Artist of any allergies/facial injuries before make-up application.
· The client must ensure that the Make-up Artist is working in a suitable and safe work environment
· The client must ensure that the party members remain available throughout the appointment to avoid delays.
· The client must ensure that they or any member of the party keep mobile phone use to a minimum during make-up application.
· The client must ensure that they or any member of the party do not repeatedly get up/move around during application.
· The client or any member of the party must not be holding children or have children seated on their laps during make-up application.
· The client must ensure that they are, and members of the party are prepared for their appointment with clean, bare faces.
17. Photography and Image Copyright
The client must tell the make-up artist in advance if they do not wish to be photographed or if they are not happy for the make-up artist to use their images for marketing purposes, which includes, but is not limited to, the make-up artists website and social media business pages. A photography waiver will be produced for the client to sign should they be happy with the Make-up Artist to share their work online. The make-up artist is happy to be photographed on the event day however; any photograph incorporating the make-up artist at work or the make-up design on the internet or any other advertisement must refer or credit the make-up artist from “Megan Rose Make-up Artistry”.
18. Refund Policy
At the end of any make-up application the client will be asked by the Make-up Artist if they are happy with the work provided.
If the client is not happy with a certain aspect of the make-up, the Make-up Artist will work with the client to rectify any concerns at the time of the appointment to make sure the client is happy with the standard of work provided.
If the client has any concerns or issues with the standard of work provided they must raise these concerns/issues with the Make-up Artist at the time of the appointment to give the Make-up Artist a chance to rectify any issues/concerns.
Every chance will be given to the client at the time of the appointment to raise any concerns/issues.
If the client does not raise any concerns or issues with the Make-up Artist at the time of the appointment(s) but chooses to voice these concerns/issues on a later date no refund will be offered or given.
A professional make-up application is a temporary product and is usually worn for no longer than 16 hours, therefore is it not acceptable to ask for a refund regarding the quality of make-up application that the client(s) received a day/week/month etc prior.
19. Right to Refuse
If the Make-up Artist feels as though they are being spoken/gestured to in a rude/abusive manner, or the client(s) makes the Make-up Artist feel unsafe or uncomfortable, the Make-up Artist reserves the right to cancel the appointment(s) and/or cease all services being provided before or on the event day without refund.
The Make-up Artist will not tolerate any rude, abusive or intimidating behaviour. If a situation involving this type of behaviour escalates, the Make-up Artist will report any such behaviour to the police.
The Make-up Artist will also refuse service to the client(s) if they are drunk and/or the client(s)/any individual present during the appointments have taken/or are taking illegal substances.
It is the responsibility of the client to understand, agree and accept responsibility for all booking conditions stated in these terms and conditions. By proceeding to pay a deposit and by signing below you accept that you are entering into a contract and you agree to be bound by these conditions.